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E-service – 1177 Vårdguiden/1177 Vårdguidens e-tjänster



There is an easy route to health care. 1177 Vårdguidens e-tjänster is an e-service that lets you request, cancel and reschedule appointments, renew prescriptions and ask your care centre to contact you. Each local care centre decides which tasks its patients can manage via 1177 Vårdguidens e-tjänster.

If your registered address is in an affiliated county, you can set up a user account that allows you to contact your care centre on a number of issues and enter notes in a calendar about scheduled doctor’s appointments, vaccinations, etc.

Many care centres are affiliated to the service. Click on ‘Anslutna landsting’ (affiliated counties/care centres) on the menu on the left to see if your county council is included.

Login options

There are two ways to log in: with an e-ID or your personal identity number and a password with a temporary code. If you use an e-ID, you will be able to log in as soon as you have set up a user account. If you prefer to use your personal ID number and a password, a password will be sent to you by letter at your registered address. You will then be able to log in with your personal ID number and the password with a temporary code sent to your registered mobile phone number.

If your mail is being forwarded, you will not be able to receive the password letter at the new address, as we apply restricted forwarding. If you do not live at your registered address, we recommend that you obtain an e-ID and use it to set up an account.

Setting up an account

  • Click on the ‘Set up account’ (Skaffa konto) link in the login box to the right. Choose if you want to register an account with a password and temporary code. Enter your personal ID number and your mobile phone number. Read and check the box for the terms and conditions. Press send and a password will be sent by post.

    If you choose to use an e-ID, you will be able to log in as soon as you have clicked on ‘Set up account’.

  •  Select ‘Log in’ from the login box on the right. A new page will open. If you want to log in with your e-ID, select the issuer of your ID and follow the instructions. If you choose to log in with a password and a temporary code, click on the tab for Temporary code (Engångskod). Enter your password and click on Next (Nästa). A temporary code will be sent to your mobile phone and you will have five minutes to enter it in the box for the Temporary code.

    When you are logged in, you will see a view of your tasks (Mina ärenden). To make an appointment, renew a prescription or contact your care centre regarding other matters, click on the reception and the task you need to send. Please read the terms and conditions carefully. Fill out the form and press Send (Skicka). You must log in again to read the reply from the care centre.

You can only ask questions that apply to you personally. Children and other relatives must have their own user accounts. Log in using your child’s or relative’s account and identify yourself as a family member when you send the task to the medical centre.

All information transfer is protected (encrypted) and meets public health system standards for security and confidentiality.

Using the service is free, but if your query leads to an appointment or a renewed prescription, the charges for your county council will apply.


14 juli 2016
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Om du behöver kontakta vården ska du inte använda detta formulär. Ange inte några personuppgifter här.

Kontakta istället din hälsocentral eller vårdenhet via telefon eller genom att logga in på 1177 Vårdguidens e-tjänster.

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